What does Scentivity sell?
Scentivity sells perfumes, fragrance mists, body care essentials, home fragrances, scented candles, room sprays, car fragrances, gift sets, and selected fragrance accessories from collections such as Victoria’s Secret, Bath & Body Works, designer fragrances, and luxury-inspired picks.
How do I place an order?
- Choose an available product, combo, or request a preorder.
- Add available items to cart and review your order.
- Enter your name, phone number, pickup or delivery preference, and delivery address if needed.
- Choose Card, MoMo, or Pay on pickup.
- Complete checkout and send/confirm your order details through the checkout flow.
Where does Scentivity deliver?
Online delivery checkout is currently for Ghana only. Customers outside Ghana can contact Scentivity through WhatsApp, email, or Instagram to ask about future availability.
How long does delivery take?
Scentivity aims to deliver within 24 hours where possible after order confirmation. Delivery timing can depend on product availability, customer location, dispatch availability, payment confirmation, and the accuracy of the delivery address.
Do I pay delivery fee at checkout?
Delivery fee may be confirmed after checkout depending on customer location and delivery arrangement. Scentivity will contact the customer when additional delivery information is needed.
What payment methods are available?
Customers can choose Card, MoMo, or Pay on pickup where available. Card and MoMo payments are handled through Paystack. Scentivity does not collect card details, card PINs, or MoMo PINs.
Can I preorder an unavailable product?
Yes. Use the Preorder or Contact option to send the product name, brand, size, quantity, pickup or delivery preference, and your contact details. Scentivity will respond with availability and timing where possible.
Can I return or exchange a product?
Returns or exchanges may be accepted for wrong items, damaged items, or confirmed order issues when reported promptly and when the product meets the conditions in the Refund Policy. Opened or used fragrance and body-care products are generally not accepted for hygiene and safety reasons.