Current delivery coverage
Online delivery checkout is currently available within Ghana only. Customers outside Ghana can contact Scentivity to register interest or ask about future availability.
Delivery timing
Scentivity aims for delivery within 24 hours where possible after order confirmation. Timing may vary depending on product availability, payment confirmation, dispatch schedule, customer location, weather, traffic, and the accuracy of the delivery address.
Delivery fee
Delivery fee may be determined after checkout based on the customer’s location and delivery arrangement. Scentivity may contact the customer to confirm delivery cost before dispatch.
Pickup option
Pickup may be available for eligible orders. Pickup location, timing, and payment instructions will be confirmed by Scentivity after the order is reviewed.
Customer responsibility
- Provide a correct phone number and complete delivery address.
- Be available to receive the delivery or provide clear instructions.
- Confirm special timing requests before dispatch.
- Inspect the item promptly after delivery or pickup and report any issue quickly.
Failed delivery or wrong address
If delivery fails because the customer is unavailable, the address is incomplete or incorrect, or the customer changes location after dispatch, additional delivery fees or new delivery arrangements may apply.
Damaged or wrong item on delivery
If an item arrives damaged or does not match the confirmed order, contact Scentivity as soon as possible with photos or videos and order details. The request will be reviewed under the Refund and Return Policy.