Information we collect
Scentivity may collect customer names, phone numbers, delivery addresses, pickup or delivery preferences, order details, preorder messages, feedback, product review information, and other information customers choose to submit through the website, WhatsApp, email, or Instagram.
How we use customer information
- To process, confirm, deliver, or arrange pickup for orders.
- To respond to product questions, preorder requests, and customer support messages.
- To contact customers about availability, payment, delivery, refund, or exchange issues.
- To improve product listings, customer experience, and approved customer feedback sections.
Payment information
Scentivity does not collect card details, card PINs, or MoMo PINs on this website. Card and MoMo payments are processed through Paystack. Customers should only enter payment credentials through the secure Paystack payment flow when redirected or opened from checkout.
Sharing information
Scentivity does not sell customer personal information. Customer details may be shared only when necessary to complete an order, such as with delivery or payment processing support, or when required for legitimate business, security, or legal reasons.
Customer reviews and feedback
Feedback submitted through the website may be reviewed before publication. Scentivity may display approved names, ratings, product references, and feedback text on the website, but sensitive contact details should not be publicly displayed.
Data security
Scentivity takes reasonable steps to protect order and customer information. Customers should avoid sending payment PINs, full card details, passwords, or highly sensitive information through WhatsApp, email, Instagram, or website forms.
Contact
For privacy questions or requests about customer information, contact Scentivity at scentivitygh@gmail.com or WhatsApp 053 458 4470.