1. Business activity
Scentivity offers fragrance, beauty, body-care, home-fragrance, gift, and related scented products through this website, WhatsApp, email, Instagram, pickup, and delivery arrangements.
2. Product information and availability
Product names, prices, photos, sizes, scent notes, availability labels, and descriptions are provided to help customers choose items. Availability may change before payment or confirmation because some items may sell out, arrive later, or be reserved for another customer.
3. Orders and customer details
Customers are responsible for providing accurate names, phone numbers, delivery addresses, pickup or delivery preferences, and order notes. Scentivity may contact the customer to confirm an order, clarify a delivery address, confirm availability, or complete payment arrangements.
4. Prices and payment
Prices are shown in Ghana cedis where listed. Card and MoMo payments open through Paystack. Scentivity does not collect card details, card PINs, or MoMo PINs. Pay on pickup may be available depending on the order and pickup arrangement.
5. Delivery and pickup
Online delivery checkout is currently available within Ghana. Delivery timelines and delivery fees may vary by location, dispatch availability, order confirmation time, and product availability. Pickup instructions will be communicated when pickup is selected or approved.
6. Preorders and special requests
Preorder and special request submissions are not final orders until Scentivity confirms availability, expected timing, final price, and payment or pickup details.
7. Refunds, returns, and exchanges
Refunds, returns, and exchanges are handled according to the Scentivity Refund Policy. Hygiene-sensitive products such as perfumes, fragrance mists, body care, and related scented products may not be accepted once opened, used, altered, or damaged by the customer.
8. Website use
Customers agree not to misuse the website, submit false orders, attempt unauthorized access, copy brand assets without permission, or interfere with checkout, forms, or website functionality.
9. Updates to these terms
Scentivity may update these terms as the business grows, adds new delivery locations, adds new payment options, or changes ordering processes. The latest version posted on this website applies to website orders.